AGENCY PROFILE

THIS IS FAMILY AND CHILDREN’S SERVICES

We are a community agency governed by a volunteer Board of Directors and mandated under the Child, Youth, and Family Services Act, 2017. We receive funding from the Government of Ontario, and our staff, foster families, and volunteers are community members serving other members of our community in need of support. We work in partnership with those we serve and other community service organizations.

HOW WE ARE ACCOUNTABLE

We are guided by our strategic directions of equitable service delivery, team investment (workplace health & wellbeing), collaborative community response, and financial sustainability. The Ministry of Children, Community and Social Services oversees our delivery of child protection services for children who have been, or are at risk of being, abused or neglected. The Board of Directors are charged with monitoring organizational performance and overseeing the Strategic Plan and Mandate of its sole employee, the Executive Director.

SERVICE RECIPIENTS

Most service users are family members in need of support, guidance, and understanding. Our work is to respectfully listen to their voices and assist them to ensure children grow up in a safe place.

THIS IS WHAT WE DO

Our Vision is that FACSFLA upholds our responsibility to a community-wide vision of belonging, safety and well-being for children and young people within family, community and culture. In our day-to-day we pursue Truth & Reconciliation and Equity in all aspects of our work; Collaborate with families and community partners with Respect and Humility; are Accountable and Transparent, with a commitment to improvement in all areas, and act with Courage and Integrity to embrace Innovation, knowing that positive change may be disruptive.

HOW YOU CAN HELP

Here’s how you can get involved and further our work: