Family and Children's Services
Services à la famille et à l'enfance

What Accountability Means To Us

 We have a lot of responsibility, but who are we responsible to? Here's how we're accountable.

  • Our Board of Directors, reviews our budget and services
  • We publish an annual report, including financial and service numbers
  • Our Agency has a client complaint system
  • Provincial legislation (The Child and Family Services Act) guides us and tells us what we have to do
  • The Ministry of Child & Youth Services reviews our budget and operations
  • The Ministry publishes a set of Perfomance Indicators about our CAS and the entire CAS system every year
  • We follow the Government of Ontario`s Expense and Procurement rules
  • The Child & Family Services Review Board is an impartial body that reviews complaints about our actions
  • If we have to go to Family Court (which happens in a minority of cases) Family Court Judges decide what's in the best interests of the child
  • The Office of the Children's Lawyer also represents some children in Family Court
  • As of March 1, 2016, the Office of the Provincial Advocate for Children and Youth will have the legislative authority to conduct investigations into matters concerning a child or a group of children receiving services from a children’s aid society (CAS) or a residential licensee where a CAS is the placing agency. This includes child deaths and critical injuries. Following the completion of each investigation, the Advocate’s Office will release a public report outlining its findings and recommendations for the Minister, the CAS or the residential licensee to promote the best interest, protection and well-being of children. The Provincial Advocate cannot commence an individual investigation until the complaint is addressed through an existing complaint process, such as through the Child and Family Services Review Board, the local CAS’s internal complaint or other process.

Other organizations also provide accountability or oversight of the work Children’s Aid Societies do.

  • The Auditor General examines and reports on the child welfare system
  • The Coroner examines child deaths in the CAS system

Finally, there's you – the community we serve. We listen to what stakeholders say. Contact us to tell us what you think.

Have a concern? Talk to us.

Contact us to register a complaint or go here