Family and Children's Services
Services à la famille et à l'enfance

What Accessibility means to us

Overview
Family and Children’s Services of Frontenac, Lennox and Addington is committed to ensuring that persons with disabilities are provided equal opportunities and standards of service in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) by eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity.

We recognize the diverse needs of persons within the communities we serve and will respond by providing services and facilities that are accessible to everyone. This includes training, the use of assistive devices, permission to use service animals and the ability for those with disabilities to be accompanied by a support person. We will make every effort to provide notice in the event of a disruption in the facilities or services potentially used by people with disabilities.

MULTI-YEAR ACCESSIBLITY PLAN
Multi Year Accessibility Plan 

READ OUR POLICY
Accessibility for Persons with Disabilities  (July 2016)


Feedback Process 
The Family and Children’s Services of  Frontenac, Lennox and Addington  recognizes the diverse needs of persons within the communities we serve and will respond by providing services and facilities that are accessible to everyone. The Agency recognizes that every person has the right to make a complaint, offer a suggestion or compliment on the way we provide services to people with disabilities.  Everyone is invited to provide their feedback.  All feedback is tracked to ensure appropriate follow up and reporting and is kept in strict confidence.  

Feedback may be provided in any of the following methods:

• Telephone:   (613) 545-3227 

• Fax: (613) 542-4428

• Email: hr@facsfla.ca

• In Writing: Family and Children’s Services of  Frontenac, Lennox and Addington

Human Resources

817 Division Street 

Kingston, ON K7K 4C2

• In person


Feedback Form
To access a copy of the Accessible Customer Service/Employee Feedback Form, CLICK HERE

Or go to this web address: 
http://www.facsfla.ca/docs/default-source/default-document-library/accessible-customer-service-form-2016.pdf?sfvrsn=0 

 



All feedback is directed to Human Resources.  Human Resources will provide a response no later than fourteen (14) business days of receipt of such feedback in a format that takes into account any disability and outlines actions deemed appropriate.

Questions?
A copy of Family and Children’s Services of Frontenac, Lennox and Addington’s Accessibility for Persons with Disabilities policy and related documents are available upon request by contacting the Human Resources department (see above).

 *Please note: If you require a copy of the Accessibility for Persons with Disabilities policy and related documents in an alternate format, please advise the Human Resources department.